Pax Handling Training

Who should attend All passenger service unit staff
Required foreknowledge: Initial training
  • Knowledge of English Language
  • Ramp Safety Training
  • Dangerous Goods Cat.9
Recurrent training Valid Passenger Handling Training Certificate
Renewal Passenger Handling Training Certificate
Module duration: Initial Recurrent Renewal
Theoretical and practical training 40 hours 8 hours 8 hours
On-the-job training 30 days - -
Validity 36 months
Venue of lectures Theoretical lectures and practical exercises: Training room On-the-job training: check-in and gate counters
Optimum number of attendees 15
Evaluation Written test.
Passing mark 80%
Topics to be covered
  • - Passenger Handling Service
  • - Communication Skills
  • - Customer feedback
  • - IATA (International Air Transport Association)
  • - ICAO (International Civil Aviation Organization)
  • - Aviation Alphabet
  • - Check-in
  • - Baggage
  • - Passengers requiring special treatment
  • - Live Animal
  • - Boarding
  • - Passenger Rights
  • - Lost and found
  • - Signs and consistency
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Ramp Safety Course

Who should attend All employees with operational duties on the ramp
Required foreknowledge None
Module duration Initial Recurrent Renewal
Theoretical lectures 4 hours 1 hour 1 hour
Practical exercises - - -
On-the-job training - - -
Optimum number of attendees 20
Evaluation Written test
Passing mark 80%
Topics to be covered
  • - Personal behavior on the ramp
  • - Preparations and arrival of the aircraft
  • - Aircraft handling / Cabin emergency
  • - Unloading and loading the aircraft
  • - Before taxiing
  • - Special hazards
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

A/C Handling Supervisor Course

Who should attend Aircraft supervisors/Turnaround coordinators
Required foreknowledge Initial training GSE Operation
Recurrent training Valid certificate
Module duration Initial Recurrent Renewal
Theoretical lectures 32 hours 8 hours 8 hours
Practical exercises 8 hours - -
On-the-job training 20 a/c - -
Optimum number of attendees 20
Evaluation Written test. Check-list (on-the-job training)
Passing mark 80%
Topics to be covered
  • - Baggage/Cargo/Mail handling
  • - Aircraft handling and loading
  • - Load control
  • - Airside management & safety
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Baggage Handler Course

Who should attend Staff engaged in baggage handling
Required foreknowledge None
Module duration Initial Recurrent Renewal
Theoretical lectures 6 hours 4 hours 4 hours
Practical exercises 2 hours - -
On-the-job training 4 hours - -
Validity 36 months
Optimum number of attendees 20
Evaluation Written test. Check-list (on-the-job training)
Passing mark 80%
Topics to be covered
  • - Principles of baggage categories and loading
  • - ULDs serviceability
  • - Codes utilized on baggage and ULD tags
  • - Ramp Safety training for ground handling personnel
  • - DGR cat. 5&8
  • - Security regulation
  • - Irregularity/incident/accident reporting procedures
  • - Airside driver training, where applicable
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Head Loader Course

Who should attend Staff engaged as Head Loaders
Required foreknowledge Baggage Handling training
Module duration Initial Recurrent Renewal
Theoretical lectures 4 hours 2 hours 2 hours
Practical exercises - - -
On-the-job training - - -
Optimum number of attendees 20
Evaluation Written test.
Passing mark 80%
Topics to be covered
  • - Aircraft types
  • - Information about compartments
  • - Weight and balance principles
  • - Loading limitations
  • - Loading plan
  • - Changes on loading
  • - Loading plan based on airline requirements
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Weight & Balance - LoadControl

Who should attend Load control personnel
Required foreknowledge Initial training English Language/Ramp Safety/Dangerous Goods Cat. 10
Recurrent training Valid certificate
Module duration Initial Recurrent Renewal
Theoretical lectures 80 hours 40 hours 40 hours
Validity 36 months
Optimum number of attendees 10
Evaluation Written test. Check-list for On-the-job training
Passing mark 80%
Topics to be covered
  • - General knowledge
  • - Aeroplane information
  • - Documentation
  • - Manual load planning
  • - Manual loadsheet
  • - Notification to commander
  • - DCS part
  • - Crew amendments.
  • - Planning of ULDs for baggage and mail (if applicable).
  • - Cargo offer.
  • - Dangerous Goods and special load.
  • - Load distribution (load plan).
  • - Fuel amendments (including RTOM, RLAM).
  • - NOTOC (if applicable).
  • - Hold version changes (if applicable).
  • - Adjustments of dead load.
  • - Loadsheet.
  • - Special situations (EIC, non-standard fuel distribution, etc.)
  • - Aeroplane and cabin version changes.
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

HeadSet & Marshalling Course

Who should attend Staff engaged to marshalling and Headset
Required foreknowledge None
Module duration Initial Recurrent Renewal
Theoretical lectures 8 hours 8 hours 8 hours
Practical exercises - - -
On-the-job training 20 a/c - -
Validity 36 months
Optimum number of attendees 20
Evaluation Written test. Check-list for (on-the-job training)
Passing mark 80%
Topics to be covered
  • Marshalling:
  • - General instructions;
  • - Ramp working procedures;
  • - Incidents on ramp;
  • - Visual field of the pilot;
  • - Manual communication procedures;
  • - Engine start-up procedures;
  • - Startup incidents: signal communication;
  • - Emergency communication;
  • Headset:
  • - Basic principles of headset communication;
  • - Ground to cockpit communication, de/anti icing code;
  • - Standard phraseology and communication procedures;
  • - Performing the checks around aircraft;
  • - Startup incidents; headset communication;
  • - Walk-around check.
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Pushback Course

Who should attend Pushback operators
Required foreknowledge Initial training Ramp Safety, Security Awareness
Recurrent training Valid Certificate
Renewal Certificate
Module duration Initial Recurrent Renewal
Theoretical lectures 8 hours 8 hours 8 hours
Practical exercises - - -
On-the-job training 20 a/c - -
Validity 36 months
Optimum number of attendees 20
Evaluation Written test. Check-list for (on-the-job training)
Passing mark 80%
Topics to be covered
  • - Knowledge of equipment used;
  • - Pushback operation: preparation, checks, emergency and safety procedures
  • - Communication: general, standard, emergency, during pushback;
  • - Important checks around aircraft;
  • - Pushback equipment driving rules;
  • - Particularities depending on specific type of aircraft;
  • - Ramp Safety training for ground handling personnel;
  • - DGR cat. 5&8;
  • - Security regulation;
  • - Irregularity/incident/accident reporting procedures;
  • - Airside driver training, where applicable;
  • - Ramp Safety
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

De/Anti Icing of Aircrafts

Who should attend
  • - De-icing operators;
  • - De-icing vehicle drivers;
  • - Pre-post de-icing/anti-icing inspector
Required foreknowledge None
Module duration Initial Recurrent Renewal
Theoretical lectures 8 hours 8 hours 8 hours
Practical exercises 8 hours - -
On-the-job training - - -
Validity 12 months
Optimum number of attendees 30
Evaluation Written test
Passing mark 80%
Topics to be covered
  • De-icing/anti-icing Basic/Refresher Course, theoretical training:
  • • Organizations and regulations
  • • The need for de-icing (aerodynamics)
  • • De-icing/anti-icing definitions
  • • Types of weather
  • • Responsibility
  • • AEA tables (The holdover times)
  • • Refractometers (Water test / ADF test)
  • • Types of fluids
  • • Documents
  • • General procedures (de-icing, anti-icing, alternative methods)
  • • De-icing procedures according to aircraft type
  • • Communication
  • • Checks (contamination/anti-icing/post de-icing, pre-taxi and pre-take off check)
  • • Health and safety / Environment
  • De-icing/anti-icing Basic Course, practical training:
  • • Driving the de-icing truck, manipulating the boom
  • • Spraying procedures
  • • De-icing procedures according to aircraft-types
  • • Emergency and safety procedures
  • • Storage tanks / Filling station
CAA Approved

GSE Safety & Operation Awareness

Who should attend Ramp staff operating Ground Service Equipment GSE.
Required foreknowledge Initial training Airside driving license, Ramp Safety training
Recurrent training Valid Certificate
Renewal Certificate
Module duration Initial Recurrent Renewal
Theoretical lectures 8 hours 8 hours 8 hours
Practical exercises 2 hours - -
On-the-job training 4 hours - -
Validity: 36 months
Optimum number of attendees 20
Evaluation Written test. Check-list (on-the-job training)
Passing mark 80%
Topics to be covered
  • - Positioning and safe operation of loading and servicing equipment
  • - Driving and maneuvering of specific GSE
  • - ULDs serviceability
  • - Codes utilized on baggage and ULD tags
  • - Ramp Safety training for ground handling personnel
  • - DGR cat. 5&8
  • - Security regulation
  • - Irregularity/incident/accident reporting procedures
  • - Airside driver training, where applicable
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Cargo Handling Basic

Who should attend Cargo handlers
Required foreknowledge None
Module duration Initial Recurrent Renewal
Theoretical lectures 24 hours 8 hours 8 hours
Practical exercises - - -
On-the-job training - - -
Validity -
Optimum number of attendees 10
Evaluation Written test
Passing mark 80%
Topics to be covered
  • - Different modes of transport
  • - Advantages and disadvantages of different modes
  • - People involved in the transport industry
  • - Air cargo commodities
  • - Aircraft, airlines and airports
  • - Packing and handling facts
  • - Warehousing and Routings
  • - Customs
  • - Documentation
  • - Liability and insurance
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved

Operation & Coordination Basic

Who should attend Personnel to be employed at Operation coordination
Required foreknowledge Initial training English Language
Recurrent training Valid certificate
Renewal
Module duration Initial Recurrent Renewal
Theoretical lectures 16 hours 8 hours 8 hours
Validity 36 months
Optimum number of attendees 15
Evaluation Written test. Check-list for On-the-job training
Passing mark 80%
Topics to be covered
  • - Airfield characteristics
  • - Airport codes
  • - Aircraft codes
  • - Aircraft classification
  • - Resource Management
  • - Coordination and support of ground handling
  • - Supporting cockpit crew
  • - Severe weather operations
  • - IATA Standard Schedule Information
  • - IATA operational messages
  • - IATA delay codes
  • - Emergency situations
  • - Aviation weather
  • - Radio communication phraseology
Certificate awarded Certificate of completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams.
CAA Approved